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BOSTON, MASSACHUSETTS, May 13, 2008—A new report examining the enterprise telephony equipment spending of organizations of various sizes (micro, small, medium, and large) shows that, worldwide, small organizations make up the largest customer segment in the market.
The report, Enterprise Telephony by Organization Size, published by Infonetics Research, shows that, in addition to representing the largest customer segment, small organizations will also experience the highest PBX sales growth rates over at least the next four years.
“Small organizations are the most common size of organization, especially in Europe and Asia Pacific, and so account for the bulk of IP and TDM PBX spending. In addition, they have high birth rates, a prime driver for PBX sales, which is fueling future growth,” said Matthias Machowinski, directing analyst for enterprise voice and data at Infonetics Research. “The story is different in North America, where large organizations dominate. Organizations here are almost three times as large as in Europe. But the growth opportunity for large organizations is in EMEA, APAC, and CALA, as they seek economies of scale, and capitalize on trade opportunities.”
Other highlights from the report:
- Medium organizations represent the second largest customer opportunity in the enterprise telephony market, exhibiting characteristics of both the small and the large segment: some are expanding rapidly, others mature with predictable and consistent expenditures
- In North America, over 1/3 of all IP PBX and TDM equipment revenue is derived from large organizations, the highest portion in any region
- TDM systems are disproportionately bought by micro and small organizations
Infonetics’ report provides worldwide and regional forecasts and market size for TDM PBX/KTS systems and IP PBX systems split by organization size (micro, small, medium, and large) in North America, Europe/Middle East/Africa (EMEA), Asia Pacific, Caribbean/Latin America (CALA), and worldwide.
Download report highlights from our online portal by logging in above. For sales, contact Larry Howard, vice president, at larry@infonetics.com or +1 (408) 583-3335.
Infonetics Research (www.infonetics.com) is an international market research and consulting firm specializing in telecom and data networking. Services include market share and forecasting, end-user survey research, service provider survey research and capex analysis.
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